Client Value

Client value is defined by what is important to you. We bring the Goodwin Alliance principles to every engagement—regardless of the size of the company or scope of the project. We tailor our approach to each client as every client is different, drawing from five essential elements.
Client Value
service excellence
Being a true partner means we invest time to learn your business and provide value outside of specific engagements. We provide you with industry insights, educational trainings, networking opportunities, referrals, access to information and analysis, and real time advice and counseling to help move your business forward.
consistent & open communication
Our partnership philosophy is grounded in open communications with clients throughout the relationship, from legal strategy, project status and deliverables to fees, lessons learned and areas for improvement.
focused teams
A lean, dedicated team with the right mix of talent and expertise is aligned to a work plan every step of the way to deliver cost-effective results.
innovative pricing
We work with clients to ensure Goodwin's fees are structured in a way that’s right for each project, focusing on risk sharing and cost predictability. By exploring options like alternative fee arrangements (AFAs), we demonstrate our investment in our clients’ business success.
project management
By uncovering risk factors and cost drivers upfront, we can analyze strategic options and pinpoint outcomes in a detailed work plan. We regularly monitor plan progress for efficiency, while automated reports update our attorneys in real time on project status and deliverables to eliminate surprises.

Meet the Team

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Michael R. Caplan

Chief Operating Officer
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Meagan E. Costello

Managing Director, Pricing & Project Management
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Michelle V. Duerr-Condia

Chief Administration Officer
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David Fleming

Chief Information Officer
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Jon P. Kanter

Chief Financial Officer
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Scott D. Kopcha

Director, Information Security
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Nancy L. Kostakos

Chief Marketing Officer
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Heidi Goldstein Shepherd

Chief Human Resources Officer and Assistant General Counsel for Employment
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Elizabeth T. Silva

Chief Practice Management Officer - Business Law
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