The FTC issued a staff report on its survey of the Fair and Accurate Credit Transactions Act of 2003’s identity theft remedies. The survey was focused on consumers’ identity theft reporting experiences with consumer reporting agencies. The report found that while most consumers were not aware of their FACTA remedies, the majority were satisfied with their CRA experience, with a higher degree of satisfaction found where the CRA was contacted online rather than by telephone. The survey was focused on consumers who contacted the FTC to report identity theft, but the FTC plans to expand the survey pool with a mail-in survey to consumers.
Click here for report.