Alert June 26, 2012

CFPB Publishes Consumer Response Report

The CFPB also issued its Consumer Response Report, which outlines its process of handling consumer complaints, statistics on the types of complaints received from July 2011 through June 2012, how companies responded to complaints, and consumers’ review of companies’ responses. The CFPB noted that it in some instances, complaints were referred to other regulatory agencies for further action. This is a follow-up to the report it published in March 2012 (see April 17, 2012 Alert).