Alert February 19, 2013

CFPB Announces Partnership with City to Connect Consumers with Office of Consumer Response

As a result of coordination efforts between the CFPB and Newark, N.J., Newark residents can reach the CFPB’s Office of Consumer Response by dialing 4311. The Office of Consumer Response screens complaints for completeness, jurisdiction, and non-duplication, before sending complaints to the company (bank or nonbank) for review and response. Newark residents can ask questions and file complaints about financial products and services, and can also log into the CFPB’s website to check the status of their complaint and to provide feedback about the company’s response.