“I didn’t necessarily see myself coming back to a law firm and there aren’t many that I would have come back to, but this is a role that doesn’t exist elsewhere.” Chris Grant is talking about his role as head of client value at Goodwin, working in tandem with chief operating officer Mary O’Carroll to drive transformation at the Am Law 20 law firm. O’Carroll says that one of her first priorities was to create a client value role. Pricing roles are by no means new to law firms, but O’Carroll says: “This is more than pricing. We have great firm partners who are excited about building the firm of the future and in hiring Chris I said to myself ‘who is spending all their time thinking about this?' We put Chris through the ringer and he’s a great fit and has already had a huge impact on the firm.”
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