In The Press July 06, 2021

To Measure Legal Tech's ROI, Law Firms Balance Hard Data With ‘Soft Metrics’ (

While some firms can track the impact of a legal tech platform on their productivity and efficiency, not all have the time, wherewithal or resources to come up with quantitative ROI data. In addition to efficiency and usage metrics, some law firms also evaluate legal tech’s return on investment with anecdotal measurements. Goodwin knowledge management and research managing director Anne Stemlar, for example, said her firm also evaluates legal tech’s “soft metrics” such as its ability to attract laterals and associates to the firm. Read the article here.