Michael R. Caplan
Mike Caplan serves as the firm’s chief operating officer. As COO, Mr. Caplan manages the firm's business, financial and administrative operations. He serves on Goodwin's Executive and Management Committees, and focuses on the firm’s growth strategy and execution; he joined Goodwin in 2014.
His background includes roles in both corporate and consulting management positions where he has worked with over 30 general counsels in managing data analytics, technology project implementation, law firm relationship management and financial management. In consulting, he focused on managing engagements related to intelligent cost reduction for non-compensation expenses, program management, compliance, risk management and legal spend management. These practice areas focus on building relationships with corporate legal, sourcing and finance departments.
With legal, he focuses on teaching attorneys to use technology solutions to drive optimal return on investment for the business through the use of metrics, reports and trend analysis. Additionally, Mr. Caplan has worked with general counsels, legal CAOs and CIOs to develop reporting metrics and dashboards to focus on key spend areas such as litigation, e-discovery, outside counsel accruals and alternative fee savings. Mr. Caplan also hosts a quarterly legal advisory roundtable where industry executives come to discuss best practices, technology solutions and current issues facing the office of the general counsel.
Prior to joining Goodwin, Mr. Caplan served starting in 2011 as the global chief operating officer of Marsh & McLennan Companies’ Corporate Legal, Risk and Compliance Departments. Mr. Caplan was also the global director of operations for Goldman Sachs’s Legal Department from 2000-2006. In between Goldman Sachs and Marsh & McLennan Companies, Mr. Caplan ran his own legal operations consulting business supporting general counsels and corporate legal departments in the areas of technology, project management, data management and operations.
Mr. Caplan has nearly 10 years of experience in the accounting, financial, investment and consulting businesses and 15 years of corporate legal experience.
Mr. Caplan was recognized at the 2019 Financial Times North America Innovative Lawyer Awards as being one of the top five Legal Intrapreneurs in the industry for his leadership in developing “a new model of working with clients” that offers them “both legal advice and business-of-law services.” Mr. Caplan was also selected as The Changing Lawyer Awards 2019 Legal Innovator of the Year. Additionally, The American Lawyer named Goodwin’s Global Operations team as the “Best Business Team” at the 2019 American Lawyer Industry Awards.
Mr. Caplan was also named the North American Operations Executive of the Year by the 2018 Best in Biz Awards. In 2016, Financial Times awarded him the top prize in the Redesigning the Service Model category for the firm’s unique approach to bringing value to its client relationships.
The George Washington University