Welcome to the latest issue of our annual report on consumer financial services, a guide to developments that are driving change in the industry. In the following chapters, we highlight the market trends, legal developments, and enforcement dynamics that defined 2025, and we offer insights about the evolving opportunities and challenges stakeholders may experience in 2026.
The report has 12 chapters, starting with an overview of the industry, including data and analysis, followed by chapters that focus on 11 key industry segments.
Please reach out to the report’s authors and editors if you have questions or input or want to discuss how trends in the industry may affect your business.
EMERGING TRENDS AND SEGMENT HIGHLIGHTS
Read the full analysis: “Mortgage Origination and Servicing” (March 2026)
Read the full analysis: “Fintech” (March 2026)
Read the full analysis: “Telephone Consumer Protection Act (TCPA) and Mini-TCPAs” (March 2026)
Read the full analysis: “Data Privacy and Cybersecurity” (March 2026)
Read the full analysis: “Cards, Payments, and Consumer Banking” (March 2026)
Read the full analysis: “Debt Collection and Debt Settlement” (March 2026)
Read the full analysis: “Payday and Small-Dollar Lending” (March 2026)
Read the full analysis: “Credit Reporting” (March 2026)
Read the full analysis: “Student Lending” (March 2026)
Read the full analysis: “Auto Loan Origination and Servicing” (March 2026)
Read the full analysis: “Major U.S. Supreme Court and Appellate Cases Decided in 2025” (March 2026)
Contacts
Questions? Reach out to the report team.
- /en/people/r/rose_smith-sabrina
Sabrina M. Rose-Smith
Partner - /en/people/t/tayman-w-kyle
W. Kyle Tayman
Partner - /en/people/h/harris-viona
Viona J. Harris
Partner - /en/people/h/hayden-courtney
Courtney L. Hayden
Partner - /en/people/h/hennecken-christina
Christina L. Hennecken
Partner - /en/people/r/riffee-matthew
Matthew L. Riffee
Partner