Under the leadership of Director Rohit Chopra, the Consumer Financial Protection Bureau has shown that it will prioritize regulatory oversight of the financial services industry's use of automated systems and artificial intelligence technology. The CFPB has expressed concern that AI algorithms produce unintended consequences such as the automation of discriminatory bias and erroneous credit decisions. The CFPB will be looking at the use of AI in areas ranging from substantive decision making, to routine customer communications and across consumer products. If bias can creep into AI, whether it's for a decision to lend, or something seemingly more innocuous — like marketing — you can expect the CFPB to be paying attention. Allison Schoenthal, Allison Funk and Wendy Leben explain more in Law360.