Firms that focus on operational aspects of their relationships with corporate clients are differentiating themselves. For years, MassMutual and Goodwin Procter have worked closely together on transactions, litigation and diversity initiatives. Recently, the relationship has been enhanced as a direct result of both entities’ concentrated efforts on efficiency. Quite simply, Goodwin demonstrates that they “get it” by empowering their COO, Mike Caplan, to build the operational bridge with their clients by partnering and consulting on new challenges in the rapidly evolving legal service delivery model. This places the firm at a strategic advantage in terms of our selection of counsel.
- David Allen, Senior VP and Deputy GC at MassMutual