The Business of Law

Our feedback program ensures that members of our Global Operations Team connect with clients multiple times throughout the lifecycle of every initiative — from kickoff meetings and check-ins at significant matter milestones to broader relationship reviews with clients we are privileged to partner with across service lines and geographies. Each interaction is an opportunity to learn more about our clients’ priorities. Insights gained through this program enable us to calibrate our service model to deliver exceptional service and custom-tailored solutions that exceed our clients’ expectations.

We partner with clients to implement data management and retention strategies in advance of litigation, helping to minimize the resources needed to address litigation-related data issues when they arise.

We guide clients through the evolving landscape of Generative AI in the legal sector, focusing on strategic consultations and insights into legal technology applications, vendor capabilities, and market trends.

We advise clients on how best to harness their data and information, and focus on knowledge management strategies, document management systems, legal taxonomies, automation, artificial intelligence, data analytics and visualization, and more.

We partner with clients on running legal clinics to support individuals and families who could not otherwise afford legal assistance.

We work with clients to develop pricing structures that are just right for each project, focusing on risk sharing and cost predictability. In addition to providing clients with innovative pricing solutions, we provide advice on what they should be expecting from law firms in the pricing sphere.

We understand the importance of protecting our clients’ information and data. Our dedicated team routinely implements new security controls, conducts audits and partners with clients on risk mitigation.

We help clients evaluate and, in some cases, road-test technologies prior to implementation. Together, we work to develop a proof of concept, conduct real-time testing and ultimately make the right decisions on new technologies.

We assist clients through our Program Management Office on establishing new projects, launching new initiatives and developing new programs. The function helps clients assess their ongoing initiatives and strategically build roadmaps to ensure the most efficient outcomes.

We work with clients to provide guidance on drafting RFPs to inform decisions on hiring outside counsel.